Chemical Program

Tier One

This service includes coming out to your pool, checking skimmer baskets, testing the chemistry of the water, and leaving chemicals for you to administer along with directions and results. This service is $50 each time we come. This does not include the chemicals we leave or the one-time charge for your chemical tote.

Tier Two

Tier two is a preventative maintenance program where water chemists come out to test your water, administer weekly and needed chemicals, backwash, super-chlorinate, brush and skim the pool, and check skimmer baskets. Each time we come to your property, your card will be charged $75 along with the chemicals
we left.

Tier Three

This last one is a full service program that includes our two water chemists coming out to clean your salt cell and vacuum your pool along with everything that is included in tiers one and two. The charge for this tier is $130 each time we come.

Vacation? We Got You!

Our vacation service is perfect if you want to get away for a few days (or even weeks)! This covers the administration of your weekly and needed chemicals from our chemistry test. Along with that, we backwash, super-chlorinate, brush and skim the pool, and check skimmer baskets. This includes up to 3 days of service for a total of $175 not including chemicals.

Frequently Asked Questions about Pool Chemicals and Service

What is the difference between muriatic acid and pH reducer?

We sell pH reducer in a 10-lb bucket in granular form. PH reducer is easier and safer to use than muriatic acid. However, it is more expensive.

We sell 1-gallon jugs of muriatic acid or 1 case of 4-gallon jugs. Muriatic acid does the same thing as pH reducer, but can be dangerous and should be handled with great care. The acid runs the risk of creating a “hot spot” of acid in your pool water. It is recommended to wait 30 minutes to an hour before swimming after adding muriatic acid.

There is no difference in the final outcome of using muriatic acid and pH reducer, other than their form and the precautions that need to be taken with the form that you pick.

How long should I wait to swim after adding chemicals to my pool?

  • After adding water balancing chemicals (pH, Alkalinity, and Clarifier): At least 20 minutes.
  • After adding hardness increaser: 2-4 hours or one full cycle through your filter.
  • After adding liquid shock: 4 hours or until your pool is at 5 ppm.
  • After adding muriatic acid: 30 minutes to an hour. Muriatic acid can create a hot spot of acid in the water that could potentially burn or irritate your skin.
  • After adding algaecide to your pool: At least 15 minutes, although most algaecides are perfectly safe to swim in.

Why is my total chlorine high but my free chlorine low?

Your total chlorine is what it sounds like – the total amount of chlorine in the water. This chlorine binds with contaminants in your pool, called “chloramines,” and makes the chlorine no longer effective to sanitize your pool.

The free chlorine that is left in your pool is what helps to attack viruses and organisms. Ideally, we want your total and free chlorine to be the same, falling between 1.0 to 3.0 ppm. If the total chlorine is high and free chlorine is low, we need to use non-chlorinated shock on your pool. This will help to rebalance your pool before we add chlorinated shock. 1 case per 10,000 gals will help to oxidize/break apart the contaminants from the chlorine. It is important that you use enough shock; otherwise, it will not have any effect on your total and free chlorine.

There are a few factors that can affect your free chlorine being low. We typically see high “chlorine demand” during the opening of pools in the spring, after heavy rainfall, or if the pool has not been shocked often enough.

How often should I backwash my pool?

We recommend a backwash after heavy rain, when treating for algae, or when you are trying to clear a pool. If the water pressure in your pool increases, this could be a sign that your filter is having difficulty keeping up.

How do I clean my salt cell chlorinator?

There are two different methods to clean your salt cell chlorinator.

Option 1:

Our “Salt Water Magic Kit” is an easy two-step process. The kit comes with two bottles, Cell Protect and Salt Water Magic. Instead of having to take apart your Intellichlor, you will need to pour the Salt Water Magic directly into the skimmer and the Cell Protect evenly around your pool. This will help to break down the crystals that have formed in your cell.

Option 2:

Muriatic acid and salt support cell cleaner. To clean your salt cell chlorinator using this method, you will need muriatic acid, a cell stand and (optional) cell cleaner.

  1. Start by turning off power to your filter, pump, and chlorinator. Then unplug the cell cable from the chlorinator and remove the cell from the plumbing. Attach the cell to the stand with the cable side facing up and place it into a plastic bucket.
  2. Next, pour 2 parts water and 1 part muriatic acid until the internal plates are fully submerged in the mixture. (CAUTION: always add acid to water, never water to acid.) If you are using salt support cell cleaner, add 1/2 cup of salt support and 3/4 gallon of water. Let the cell sit in the mixture until the foaming stops (5-15 minutes). Then carefully remove and rinse the cell with fresh water. Inspect the cell and ensure that the method does not need repeated.
  3. Finally, re-install the cell: plug the cable into the chlorinator and restore power to the filter, pump, and chlorinator.

When should I add a stabilizer to my pool?

A stabilizer is like sunscreen for your pool. It helps ensure your chlorine levels don’t drastically drop when the temperature increases. When the temperature and UV rays start to increase, it is important to ensure that the stabilizer level in your pool is accurate.

How do I get rid of the green tint of well water in my pool?

There are a few different ways to prevent tinted water before and after adding well water to your pool. We recommend using a metal trap before adding well water to your pool. The trap attaches to your garden hose and filters out the metals from well water.

If you have already added the well water and are struggling to get rid of the green-tinted water, we recommend shocking and using Stain and Scale Magic.

Schedule Service

Have questions about servicing your pool, or want to schedule service? Give us a call at
419-925-0710. You can also fill out the form below and we’ll be in touch as soon as we can.

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